Privacy Policy
Lilith Privacy Policy How We Care for Your Information
Last updated: August 1, 2026
At Lilith, we believe that trust is stitched into every detail from the garments we lovingly craft to the way we protect your personal information. This Privacy Policy explains, in plain language, what we collect, why we collect it, and the choices you have. Whether you're ordering a made-to-measure piece or simply browsing our collections, we want you to feel completely at ease.
This policy applies to our website, online store, and any orders you place with Lilith. By visiting our site or making a purchase, you agree to the practices described here. Who We Are Lilith is a thoughtfully designed clothing brand based in Dhaka, Bangladesh, offering ready-to-wear and made-to-measure pieces. We are responsible for your personal data under this policy.
1. Information We Collect
To serve you beautifully, we collect two kinds of information: Information you share with us the details you provide when you place an order, create an account, sign up for our newsletter, or reach out to our team. This includes your name, billing and shipping address, email address, phone number, and payment details. Information collected automatically when you visit our site, we automatically gather certain data using cookies, log files, web beacons, and similar tools. This includes your IP address, browser type, device information, time zone, the pages you view, how you found us, and the actions you take on our site.
2. How We Use Your Information
We treat your information with the same intention we put into our craft. We use it to: Fulfill your orders process payments, arrange shipping, handle returns and exchanges, and provide order updates. Communicate with you send confirmations, respond to your questions, and (only if you'd like) share new collections, offers, and stories from Lilith. Improve your experience personalize your browsing, understand what you love, and refine our website and designs. Keep things safe screen orders for fraud, protect against unauthorized activity, and comply with our legal obligations.
3. Cookies and Tracking Technologies
We use cookies to remember your preferences, keep your shopping cart safe, and understand how our site performs. Third-party tools we trust (such as analytics and marketing partners) may also set cookies to measure and improve our reach.
You can control or disable cookies through your browser settings at any time. Please note that turning off some cookies may limit features of our site.
4. How We Share Your Information
We never sell your personal data. We only share information when it's necessary to serve you or protect our community:
Trusted partners payment processors (e.g., bKash, Nagad, card networks), courier and delivery services, and the platforms that power our store. Service providers vendors who help us with analytics, email, and customer support. Legal compliance where required by law, regulation, or to protect the rights, property, or safety of Lilith, our customers, or others.
5. Third-Party Services
Our store is powered by trusted e-commerce platforms, and we use tools such as website analytics and marketing services. These providers process data according to their own privacy policies, and we encourage you to review them.
6. Data Retention and Security
We keep your information only as long as we need it to provide our services and meet our legal responsibilities. While no online system can ever be guaranteed 100% secure, we take reasonable measures including encryption and secure storage to protect your data.
7. International Data Transfers
Because we work with global partners and ship internationally, your information may be processed and stored outside of Bangladesh. When this happens, we take steps to ensure your data remains protected.
8. Your Privacy Rights Depending on where you live, you may have the right to:
Access the personal data we hold about you. Correct information that is inaccurate or incomplete. Request deletion of your data, subject to legal requirements. Opt out of marketing communications at any time just use the unsubscribe link or contact us.
Withdraw consent for data processing where applicable. To exercise any of these rights, simply reach out to us at [support@lilith.com].
9. Children's Privacy
Our pieces are designed for adults, and our site is not intended for children under 16. We do not knowingly collect data from anyone under 16. If you believe a minor has shared information with us, please contact us so we can remove it.
10. Do Not Track
Some browsers offer a "Do Not Track" signal. Because there isn't yet a universal standard for how to respond, we do not currently alter our practices based on these signals.
11. Changes to This Policy
As Lilith grows, we may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above. We encourage you to review this page periodically.
12. Contact Us
Your trust means everything to us. If you have any questions about this Privacy Policy or your personal data, we'd love to hear from you:
Email: support@lilith.com
Phone: +880 1820-002081
Address: Dhaka, Bangladesh
