Return & Exchange Policy

Lilith Return, Refund & Exchange Policy We Want You to Love It
Last updated: September 24, 2026

At Lilith, we pour our hearts into every piece and we want each one to feel like it was made for you. If something isn't quite right, we're here to make it easy. This policy explains how returns, exchanges, and refunds work, so you can shop with confidence and peace of mind.

Our Promise to You
We genuinely want you to be happy with your Lilith pieces. If the fit needs a tweak or you've simply changed your mind, we'll do our best to help kindly and fairly.

1. Return & Exchange Window
You have 4 days from the date of delivery to let us know if you'd like to return or exchange an item. Because we process returns quickly, please reach out to us within this window.

2. What Makes an Item Eligible
For us to accept a return or exchange, your item must be:
Unused, unworn, and unwashed.
Unaltered from its original form.
In its original packaging with all tags securely attached.
A gentle tip from us to you: please keep the return tag attached to the garment until you're 100% sure you're keeping it. It's the simplest way to ensure a smooth return.

3. Items That Can't Be Returned
Some pieces are crafted just for you, and for that reason they're final sale:
Custom and made-to-measure pieces these are tailored to your exact measurements, so they cannot be returned or exchanged.
Sale, discounted, or final-clearance items.
Items that have been worn, washed, altered, or damaged after delivery.

4. How to Start a Return or Exchange
Starting a return is simple:
go returns 

or
Email us at [support@lilith.com] within 10 days of delivery, with your order number and the item(s) you'd like to return or exchange.
Wait for approval  please don't send anything back until we've confirmed and shared the return details. Items returned without authorization may be declined.
Pack with care place your item in its original packaging with tags attached, and send it to the address we provide.

5. Return Shipping
For change-of-mind returns and exchanges, return shipping costs are the responsibility of the customer. We recommend using a trackable courier service so your package arrives safely. For items that arrive damaged, defective, or incorrect, we'll cover the return shipping  please see below.

6. Refund Options & Timing
Once we receive your return and it passes our quality check, we'll be in touch. You can choose from:

Store credit for the full value of the returned item perfect if you'd like to explore other pieces. (Optional: state validity, e.g., valid for 6 months.)
Refund to your original payment method, less any applicable shipping and handling charges.
Refunds are typically initiated within 7–10 business days of approval. Depending on your bank or payment provider, it may take a few extra days to appear in your account.

7. Damaged, Defective, or Incorrect Items
This is rare, but if your order arrives damaged, defective, or simply not what you ordered, please accept our apologies and let us know within 24 hours of delivery with a photo. We'll put it right with a replacement or full refund — and we'll cover the return shipping. Unfortunately, claims made after 24 hours may not be accepted.

8. Exchanges
If you'd like a different size or another piece of equal value, we're happy to help  subject to availability. If your preferred item is out of stock, you can choose an alternative of equal value or receive store credit instead.

9. Order Cancellations
Plans change  we understand. You can cancel your order while it's still being prepared, before it's been dispatched. Once your order has left our workshop, it can no longer be canceled, but you're welcome to return it under this policy once it arrives.

10. International Returns
For our international customers, we're unable to accept returns or exchanges on standard orders due to distance and customs  except in the case of damaged, defective, or incorrect items, which we'll make right. If you have any concerns, please contact us and we'll find the best solution together.

11. Let's Talk
Every order matters to us, and so does your experience. If you have a question, a concern, or just want to chat about sizing, please reach out we'd genuinely love to help.

Email: support@lilith.com
Phone / WhatsApp: +8801820002081
Address:  Dhaka, Bangladesh